Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Friendly staff
Great location
Odd smell in room
Limited dining options
8.4/10
Great
Rooms
7.4
Location
8.5
Service
8.3
Dining
5.5
Guest reviews
8.4/10
based on 35 reviews
8.2
8.2/10 based on 1046 reviews
Alexander
United Kingdom,
January
2025
8.6/10
The hotel had a great location, almost halfway between the Khan Shatyr and The National Museum, making it easy to get around. The rooms were clean and warm, but I noticed a slightly weird smell. The staff was very polite and attentive, though there were moments of commotion between them. Dining was nice with a beautiful view, but breakfast options could be improved. All in all, it was good value for money, but not everything was perfect.
Rooms
7.0
The rooms were big and clean, although I did notice a weird smell.
Service
8.0
The staff was very polite and service-oriented, although sometimes I felt they were barking at each other, which was a bit distracting.
Location
9.0
The hotel's location is great, very central and close to key attractions, plus a short taxi ride can cover any distance.
Dining
7.0
Dining was not bad, especially with amazing views, though breakfast was only good one morning.
Facilities
6.0
The facilities were decent, but I felt they could use some enhancement.
Liam
United Kingdom,
December
2024
9.8/10
I had a pleasant stay at the hotel, with spacious rooms and a team of friendly staff who made me feel welcome. The location is almost perfect, allowing easy access to both Khan Shatyr and The National Museum. However, I did find the dining options a bit limited and a little bland. Overall, it was good value for money, despite a few shortcomings.
Rooms
7.0
The rooms are large and equipped with everything you can expect from a good business-class hotel, but they were stifling and hard to sleep in.
Service
9.0
The staff were very friendly and accommodating, making the experience enjoyable despite some language barriers.
Location
8.0
The location is great, almost exactly halfway between the Khan Shatyr and The National Museum, which made it easy for me to explore.
Dining
5.0
The dining was a little disappointing and could use more variety; however, I did enjoy the fresh fruits available at breakfast.
Facilities
7.0
The hotel has good amenities, although I didn't have the chance to use all of them during my stay.
Juliet
United Kingdom,
December
2024
8.0/10
I had a great stay overall! The hotel boasts a wonderful location right between the Khan Shatyr and The National Museum, making sightseeing a breeze. The rooms were spacious and had a lovely view, although one of them had a strange smell. The staff was friendly, but communication could be a bit challenging due to language barriers. The dining was quite good with plenty of fresh options, but it wasn't perfect. Lastly, the value for money was decent, but a few amenities could have been improved.
Rooms
7.0
The rooms were spacious and equipped with everything you'd expect from a good business-class hotel, but one of them had a weird smell.
Service
8.0
The staff was very friendly and kind despite our language barriers, which was great, but sometimes it felt like they were a bit disorganized.
Location
10.0
The hotel is perfectly located halfway between the Khan Shatyr and The National Museum, making it easy to explore the city's attractions.
Dining
8.0
The dining experience was very good with fresh fruits, breads, and lots of choices on the buffet, but I wish it had more variety.
Facilities
7.0
Facilities were good, but I felt there's room for improvement in terms of amenities offered.
Michael
United Kingdom,
November
2024
9.2/10
I had a pleasant stay at this hotel, which boasts clean and spacious rooms equipped with all the necessary amenities for a comfortable experience. The staff was friendly and eager to help, making the service enjoyable. The location was excellent, perfect for my business needs and close to major attractions. However, the dining options could use improvement, particularly at breakfast. Overall, it offers good value for money, but there's room for enhancement in the dining experience.
Rooms
9.0
The rooms were spacious and equipped with everything I needed, including a kettle, which I always appreciate while traveling.
Service
8.0
The staff was really nice and tried their best to assist me with everything I needed.
Location
10.0
The hotel is ideally located at the center of the new city, making it convenient to access all the sightseeing spots.
Dining
6.0
The dining experience was decent, but I found the breakfast options to be somewhat limited.
Facilities
7.0
The hotel had good facilities, although I didn’t get a chance to explore everything in detail.
Leo
United Kingdom,
November
2024
9.0/10
The hotel has a great location, almost halfway between the Khan Shatyr and The National Museum, making it easy to explore. The rooms are spacious and provide all the essentials expected from a good business-class hotel. However, the dining experience left much to be desired, as the food quality was poor. While the staff were friendly, I encountered an issue with a broken item in my room that I discovered only after unpacking, which was quite inconvenient.
Rooms
8.0
The rooms are large and equipped with everything you can expect from a good business-class hotel.
Service
9.0
The staff were very friendly and everything else in the hotel was perfect.
Location
9.0
The location is great, almost exactly halfway between the Khan Shatyr and The National Museum.
Dining
5.0
Unfortunately, the dining experience was poor and the food served was not very good.
Facilities
7.0
The amenities are decent but could use some improvement.
Arthur
United Kingdom,
November
2024
6.6/10
My stay at the hotel had its ups and downs. The location is super convenient, and the staff members were friendly and professional. However, the air conditioning in the room didn't work well, which made it quite uncomfortable at times. Overall, it offered decent value for the price, but the dining experience left a bit to be desired.
Rooms
6.0
The room was spacious and had a kettle, which I found essential while traveling. However, it could be stifling at times, making it difficult to sleep comfortably.
Service
7.0
The service staff were very kind and highly trained, despite some language barriers. However, I noticed some barking amongst the staff that was a bit off-putting.
Location
9.0
The location was great, allowing me to reach all the main attractions in Astana without needing a taxi. It’s conveniently situated in the center of the city.
Dining
5.0
Dining options were limited with not much for westerners, although there was a decent variety for breakfast. It left me wanting more variety and quality.
Facilities
6.0
The facilities were adequate, but nothing really stood out as exceptional. It would have been nice to have better amenities.
Lily
United Kingdom,
November
2024
8.8/10
I had a decent stay at this hotel, which is conveniently located close to major attractions in Astana. The rooms were spacious and clean, but the warm temperature had a bit of an odd smell. The staff were incredibly helpful and friendly, making me feel welcome. However, I found the dining options somewhat limited, especially if you're not into Chinese cuisine. Overall, it’s a good place to stay for the location and service, but there is room for improvement in dining.
Rooms
7.0
The rooms were large and clean, but while they were warmer, there was a weird smell that took away from the comfort.
Service
9.0
The staff were very friendly and helpful, making sure everything was perfect during my stay.
Location
9.0
The location is great, almost exactly halfway between Khan Shatyr and The National Museum, while being central to most attractions in Astana.
Dining
5.0
The dining options were somewhat limited; it mostly offered typical Chinese cuisine, which may not appeal to everyone.
Facilities
7.0
Facilities were decent, though I didn't get to explore all that was offered.
Friendly staff
Odd smell in room
Jason
United Kingdom,
November
2024
6.8/10
My stay at the hotel was mostly pleasant, with spacious and clean rooms that provided good comfort. The service was friendly and attentive, although there was a minor hiccup with room cleaning. The location was pretty convenient, being almost halfway between major attractions, but I found it somewhat limited. Dining had its drawbacks, with a less diverse menu, particularly for western tastes. Overall, it was a fair value for the price, but some aspects could use improvement.
Rooms
7.0
The rooms were larger than expected, clean, and equipped with everything you need, though they felt a bit bland and functional.
Service
8.0
The staff was very friendly and helpful, but they did forget to clean my room once during my stay.
Location
7.0
The location is great, almost exactly halfway between the Khan Shatyr and The National Museum, making it relatively easy to get around.
Dining
5.0
The dining options were somewhat limited, particularly for westerners, with typical Chinese fare dominating the menu.
Facilities
6.0
The facilities were decent, but nothing particularly stood out during my stay.
Jade
United Kingdom,
October
2024
8.2/10
I had a pleasant stay at the hotel, which is conveniently located near all the major attractions. The rooms were quite spacious and had a kettle, which I appreciated. The service from the staff was top-notch; they were friendly and attentive. However, I did find the dining options a bit limited, especially for breakfast. Overall, it was a good value for money, though the dining could use some improvement.
Rooms
8.0
The rooms were spacious and included a kettle, which is a must for me when traveling.
Service
9.0
The service was excellent; the staff were friendly and highly professional.
Location
10.0
The hotel is well-situated in the center of the new city, perfect for sightseeing.
Dining
7.0
Dining options were enjoyable with a good variety, but breakfast could have more options.
Facilities
7.0
Facilities were decent, but nothing particularly stood out.
Jordan
United Kingdom,
October
2024
9.6/10
The hotel offers a spacious and comfortable experience with a friendly staff that genuinely wants to assist. Although the dining options fell short of being inspiring, the value for money is decent considering the amenities and location. However, the location requires a bit of travel to reach major attractions, but it's manageable in a taxi.
Rooms
9.0
The rooms are spacious, well-equipped, and incredibly comfortable with a good bathroom and reliable Wi-Fi. The kettle was a nice touch, which I always appreciate when traveling.
Service
10.0
The service was top-notch, with highly trained staff who were friendly and eager to help with anything I needed.
Location
7.0
The location is decent, situated almost halfway between the Khan Shatyr and The National Museum. While it’s not right in the center, a short taxi ride makes everything accessible.
Dining
5.0
Dining was somewhat uninspiring, lacking a wide variety of options that left me wanting more.
Facilities
8.0
The facilities were well-maintained and offered a good range of amenities, contributing to a comfortable stay.
Naomi
United Kingdom,
October
2024
7.2/10
The hotel is situated in a great location, being conveniently close to the Presidential palace and the National Museum. The rooms are spacious and equipped with everything needed for a good stay, although they had a strange smell at times. The service was friendly, but they did forget to clean my room once. Overall, it's a decent choice for a business stay with reasonable pricing, although the dining experience left a little to be desired.
Rooms
7.0
The rooms were larger than expected and equipped with everything you can anticipate from a good business-class hotel. However, they had a weird smell that was a bit off-putting.
Service
8.0
The staff were very kind and friendly, even with some language barriers, which was appreciated. They did unfortunately forget to clean my room on one occasion, which was a downside.
Location
9.0
The location was excellent, almost perfectly situated between the Khan Shatyr and the National Museum. It felt clean and safe for sightseeing.
Dining
5.0
The dining experience was okay, though I found the food quality to not be at any significant level.
Facilities
7.0
The facilities were suitable for a business trip, but nothing extraordinary stood out.
Isaac
United Kingdom,
October
2024
9.4/10
I had a mixed experience at this hotel. The rooms are spacious and clean, perfect for unwinding after a long day. The friendly staff really made a difference, being helpful and attentive. However, I found the dining options quite lacking in variety, which was disappointing. Additionally, while the location is decent, it requires a fair bit of walking to reach the main attractions in Astana.
Rooms
8.0
The rooms were larger than I expected and very clean. They included a comfy bed and a well-functioning Wi-Fi, which made my stay pleasant.
Service
9.0
The staff was really nice and always tried to assist in the best way they could. Their friendliness made a big difference during my stay.
Location
7.0
The hotel is in a good location, almost exactly halfway between the Khan Shatyr and The National Museum, but it requires a bit of a walk to reach the main attractions.
Dining
5.0
The dining options were a letdown. I found the meals to have a Chinese accent combined with classic intercontinental dishes, which didn't quite hit the mark for me.
Facilities
7.0
The hotel has decent facilities, but nothing extravagant. They were functional, but I was hoping for more luxury.
Grace
United Kingdom,
October
2024
8.0/10
I had a mixed experience at this hotel. The location is fantastic, right in the heart of the city, making it easy to explore nearby attractions. The rooms were larger than I expected and equipped with everything I needed, although they felt a bit bland. The staff was generally friendly and helpful, but there were some issues with room cleaning. Overall, it's a solid choice, but it could improve in terms of service consistency.
Rooms
7.0
The room was larger than expected and nicely equipped, though a bit bland and functional.
Service
7.0
The staff were always friendly and efficient, but there was one instance when they forgot to clean my room.
Location
9.0
The hotel is in a great location, almost exactly halfway between the Khan Shatyr and The National Museum, with easy access to key attractions.
Dining
Facilities
Connor
United Kingdom,
October
2024
9.4/10
The hotel boasts a great location near key attractions in Astana, and while the rooms are spacious and well-equipped, I did have some trouble with air conditioning. The staff was friendly and provided helpful service, but the dining options were somewhat limited and could use improvement. Overall, it's decent value but not without its flaws.
Rooms
7.0
The rooms were large and nicely equipped, but I encountered an issue with the air conditioning which made it hard to sleep.
Service
9.0
The staff was very friendly and always willing to help, despite our language barriers.
Location
8.0
The location is convenient, close to the Presidential Palace and ministries, but it's still a bit of a walk to some main attractions in Astana.
Dining
5.0
Unfortunately, the dining experience was not very impressive; the food served had limited options and did not cater well to western tastes.
Facilities
6.0
While there were good amenities, I did not get a chance to fully enjoy the facilities, which were also closed on the day I wanted to use them.
Riley
United Kingdom,
October
2024
6.2/10
I had a good stay at the hotel with some great features but a couple of drawbacks. The location is convenient, situated almost halfway between major attractions, and the rooms are spacious and clean. However, the dining experience didn't quite meet my expectations, and the amenities could use some improvement. Overall, it's a comfortable place for what I paid, but not perfect.
Rooms
7.0
The rooms were larger than I expected and very clean, offering plenty of space. However, they felt a bit bland and functional.
Service
6.0
The service was a mixed bag; while some staff members were friendly and professional, there were times when it felt like they were absolutely incapable of addressing my needs promptly.
Location
7.0
The location was quite good, being only a short taxi ride to major attractions, but it's not truly central and could involve a bit of walking.
Dining
5.0
The dining experience was disappointing and a bit staid, lacking the variety and excitement I was hoping for.
Facilities
6.0
The facilities are basic but serviceable. However, certain amenities were closed when I needed them, which was frustrating.
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